Mossish  - preserved moss for home decor - stay surrounded by nature!
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POLICIES

Returns

Customer satisfaction is very important to me. I accept returns of the products if you are not completely satisfied with your purchase.

You must notify me by e-mail raluca@mossish.com or by phone at 647 787 2078 within the first 14 days of receiving your order, which products you wish to return. Products can only be returned if they are in their original condition, they do not show any damage due to their use, if accompanied by the original packaging and the documents received in the box.


Refunds

Money back in maximum 14 days in case of return!

Once the returned item package arrives, MOSSISH.com undertakes to return by bank transfer the value of the products within 14 days from the date of receipt and validation of the return; i do not cover the returning shipping costs.

Get your money back, guaranteed! You only need to communicate by phone or email that you want to return the product and within 14 days you will receive the money in your specified account.


Shipping costs and delivery time

The products on MOSSISH.com have prices displayed at no shipping charge. After you add the products to your shopping cart, on My Cart page, the shipping charge will be displayed after you fill in the adress where the product will be shipped.

In description of each product on MOSSISH.com is specified a “ready for shipping” term - it varies from one product to another. All the products are handmade on order - which is why “ready for shipping “ term varies depending on each design and each product. “Ready for shipping” term begins from the date of order confirmation.

My store is prepared to sell to customers in:

Canada, United States, Mexico, Brazil, Argentina, Albania, Australia, Austria, Belgium, Bolivia, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, France, Germany, Hungary, Italy, Latvia, Malta, Monaco, Portugal, Turkey, Romania, Greece, Moldova, Spain, United Kingdom, Ukraine, Poland

*If you don’t find your Country here and you’d like to purchase items, don’t hesitate to contact me.

**If you are located in Toronto (GTA) and you’d like to purchase items, contact me in order to save for yourself the shipping taxes.